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Payment Methods Survey of Private Individuals in Switzerland 2024

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Key aspects of the survey design

In autumn 2024, the Swiss National Bank conducted its fourth representative survey on payment methods of private individuals.The aim of the survey is to obtain information on the Swiss population's payment behaviour and to identify any changes in the use of various payment methods over time. 

The survey consists of several parts:

  1. Questionnaire on ownership of payment instruments and on payment habits
  2. Payment diary for recording all everyday transactions during one week
    • Interview method: Computer-assisted telephone interview (CATI) or computer-assisted web interview (CAWI)
    • Payment diary: Paper or online diary (browser or app version)
    • Survey population: Language-assimilated resident population of Switzerland aged 15 and over
    • Sampling procedure: Stratified random sample at individual level from the Swiss Federal Statistical Office (SFSO) sampling frame
    • Survey period: Early August to mid-December 2024
    • Gross sample: 9,850 individuals contacted by letter
    • Net sample: 2,656 interviews and 2,264 diaries
    • Adjusted net sample: 2,176 interviews and diaries with 24,361 fully recorded payments
    • Incentive: SNB giveaway and CHF 50

  • The Swiss National Bank conducts the country's monetary policy as an independent central bank. Under the National Bank Act, it is tasked with ensuring the supply and distribution of cash in Switzerland. Additionally, it is entrusted with facilitating and securing the operation of cashless payment systems. By performing these tasks, the SNB creates the necessary conditions for the public to be able to choose their preferred method of payment for each transaction.

  • For the 2024 survey on payment methods of private individuals, the SNB is working together with the market research company YouGov Switzerland, further information on which is available at www.yougov.ch.

    YouGov Switzerland is supporting the SNB in the survey and instrument design and is responsible for conducting the survey.

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